PAYING BY CREDIT CARD
We take all major credit cards - American Express, Visa, Mastercard, Discover, ShopPay, PayPal, Zelle & Venmo.
CANCELING/CHANGING AN ORDER
Once an order is placed it is a commitment to purchase. We cannot under any circumstances cancel a feeder insect, live reptile, amphibian, spider or scorpion order. Our workflow absolutely prohibits the ability to cancel so please make sure of what you are purchasing before you submit your order. Thank you.
PROVIDING CORRECT ADDRESS INFORMATION
Please make sure to provide your complete and correct address information.
A wrong street number, missing suite or apartment number or incorrect zip code may cause your package to be undeliverable.
In addition, Fedex and UPS charges an address correction fee which will be automatically charged to your credit card on file at $20 a box.
You will receive an invoice via email if these charges have been applied to your account.
At this time we are not accepting orders outside of the 48 contiguous states.