Welcome to Big Apple!
Big Apple Pet Supply, Inc.
370 Camino Gardens Blvd.
Boca Raton, FL 33432
Toll Free: 800-92-APPLE (922-7753)
Big Apple Pet Supply, Inc.
100 Church Street
Millersburg, PA 17061
PAYING BY CREDIT CARD
We take all major credit cards - American Express, Visa, Mastercard, Discover & U.S. addresses for PayPal
PAYING BY CHECK or MONEY ORDER
Orders paid by personal check or money order will be held for 10 business days.
Send your money order or check to:
Big Apple Pet Supply
370 Camino Gardens Blvd.
Boca Raton, FL 33432
CANCELING/CHANGING AN ORDER
Once an order is placed it is a commitment to purchase. We will do our best to accommodate an "after order" request but we take absolutely no responsibility for being able to modify or cancel an order.
PROVIDING CORRECT ADDRESS INFORMATION
Please make sure to provide your complete and correct address information. A wrong street number, missing suite or apartment number or incorrect zip code may cause your package to be undeliverable. In addition, UPS charges an address correction fee which will be automatically charged to your credit card on file at $14 a box. You will receive an invoice via email if these charges have been applied to your account.
Due to customs and regulations we are unable to ship live pets, live feeders and frozen feeders internationally. Some items such as glass aquariums are also unable to ship internationally.
Some product warranties do not provide coverage outside of the U.S., and some products may not be exported under any circumstances due to manufacturer's restrictions or U.S. law. Big Apple Pet Supply makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.
We offer Free Shipping on most product orders $49 and over and live animal orders $299 or over.
Please Note – Shipping Outside the Contiguous US!
Free Shipping is only available for orders within the contiguous 48 US States. For Alaska or Hawaii orders, you can call us at 800-92-APPLE (922-7753) for a shipping quote, or complete your order and we will email a freight quote for your approval.
ORDERS ELIGIBLE FOR FREE SHIPPING
Almost all of our products are eligible, with the few exceptions being live/frozen feeders and certain heavy/large items. Ineligible products will be indicated as such on their respective product pages and at checkout.
FREE SHIPPING ON PRODUCT ORDERS $49 OR MORE
Simply add products to your cart and if your order subtotal is $49 or more your Shipping & Handling cost will be FREE.
FREE SHIPPING ON LIVE ANIMAL ORDERS $299 OR MORE
Simply add live animals to your cart and if your order subtotal of live animals is $299 or more your Shipping & Handling cost will be FREE.
If your order contains both $49 or more in products and $299 in live animals all Shipping & Handling costs will be FREE.
As long as your order doesn't contain heavy/large items you'll receive our standard shipping rate as follows:
Most product orders received by 3 PM EST Monday through Friday ship the same day. We offer Free Shipping on most product orders $49 and over and live animal orders $299 or over. See Free Shipping section below for a full breakdown of our shipping rates.
SHIPPING LIVE ANIMALS
Orders placed Monday through Thursday by 12 PM EST ship the same day via NEXT DAY AIR. We will do our best to ship live animal orders received after 12PM EST the same day. Live Animal orders placed from Thursday after 2 PM EST though Sunday will be shipped on the following Monday. Click HERE to view our complete Live Animal Shipping Policy.
SHIPPING LIVE FEEDERS
Live Feeder orders (except Butterworms) placed Monday through Thursday by 3 PM EST ship the same day ordered via UPS NEXT DAY AIR. Live Feeder orders placed from Thursday after 3 PM EST through Sunday will be shipped on the following Monday.
Butterworm orders placed Monday through Wednesday by 3 PM EST ship the same day ordered via USPS Priority Mail. Butterworm orders placed Wednesday after 3 PM EST through Sunday will be shipped on the following Monday.
SHIPPING FROZEN FEEDERS
Frozen feeder orders placed Monday through Thursday will ship the following Monday. Frozen feeder orders placed Friday through Sunday will ship Monday of the week after the next.
LIVE ARRIVAL GUARANTEE
Click here to view our complete Live Animal Shipping Policy.
Live animal & live feeder orders are covered under a Live Arrival Guarantee as long as they are signed for upon delivery and not left unattended for any period of time.
Butterworm orders do not have live arrival guarantees May 1 through September 15. DOA Butterworms will not be refunded or replaced during those dates.
Frozen feeders also have frozen arrival guarantee as long as the package is not left unattended for any period of time.
FEDEX NEXT DAY AIR & SECOND DAY AIR
For FEDEX Next Day or Second Day service you must call 800-92-APPLE (922-7753) and place the order on the phone with a Pet Care Consultant. Typically, shipping your order by Next Day or Second Day Air produces significantly higher freight costs than ground delivery. Placing an order by phone will not delay the shipping of your order in any way.
WE BEAT THE COMPETITION BY 5%!
It's Easy! You must complete the form or call us within 24 Hours of submitting your order!
1. Click here and complete the form:
Low Price Guarantee Guidelines:
A. Shipping is Not Discounted and Shipping (if any) on Competitor's Website is Added to Price.
B. Cannot be a "Closeout" or "Loss Leader" Item.
C. Competitor Must Have the "Identical" Item In-Stock.
D. Live Feeders, Frozen Feeders and Live Animals are Not Eligible.
E. Big Apple Pet Supply coupons may Not be Used for any Order Claiming a Low Price Guarantee.
F. We Reserve the Right to Deny a Price Guarantee or Limit Quantity.
If you are not completely satisfied with your purchase please return it for a refund, exchange or credit. All returns must be made within 30 days from date of purchase. Any product not in original packaging or in sellable condition will not be eligible for a return. Additionally, return items that are received back damaged are not refundable. Please make sure to insure your return as you are fully responsible for making any claim to the shipper you used for the return. 10% restocking fee is applied on all refunds but is waived for house credit returns. Original shipping and/or handling charges are not refundable and shipping costs for the return of any item/s is the full responsibility of the customer.
TO COMPLETE A RETURN
You must email Sales@BigApplePetSupply.com indicating the item(s) you need to return. If the item is damaged, KEEP ALL SHIPPING MATERIALS AND BOXES and email a photo of the damaged item and shipping box to Sales@BigApplePetSupply.com. For additional assistance, contact us at 1-800-92-APPLE.
All equipment is guaranteed up to 30 days. Beyond 30 days all products are covered by the manufacturer.
NON RETURNABLE ITEMS
Under no circumstances are the following items returnable; Acrylic/Glass/Screen/Mesh/Metal/Wooden Habitats, Stands, Screentops/Canopys, Sump Tanks, Aquariums, Incubators, Rodent Cages/Bottles, Heat Tape/accessories, Live Reptiles, Live Amphibians, Live Feeders, Frozen Feeders, Bedding/Substrates, Medications, Vitamins or Vitamin Powders, Foods, Wood Products, Pet Beds, Pet Seats, Pet Carriers & Totes, Pet Food/Treats, Pet Toys, Leashes/Collars/Cones, Habitrail Products or any item that the website indicates as Not Returnable.
These items must be reported by the next business day. After the next business day, we cannot be held responsible. You MUST keep all your packaging materials and original shipping box with UPS/USPS label in order for us to file a claim. Failure to do so will forfeit any damage claim. KEEP ALL SHIPPING MATERIALS AND BOXES. Email a photo of the damaged item and shipping box to Sales@BigApplePetSupply.com. For additional assistance, contact us at 1-800-92-APPLE.
At Big Apple Pet Supply, we value our customers. We respect your privacy and we do not sell or rent your personal information. We collect information to continually improve your shopping experience and to let you know about new products, contests and coupons.
Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to Sales@BigApplePetSupply.com for review.WHY DID YOU RECEIVE AN E-MAIL FROM US?
HOW CAN YOU STOP RECEIVING E-MAIL FROM US
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to make modifications, simply follow the instructions at the end of any email.
If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to Sales@BigApplePetSupply.com for review.
Big Apple Pet Supply developed an on-line commerce environment that is safe, easy, and respectful of our customers.
The site was developed to support secure on-line purchasing through 128 bit secure socket layer (SSL).