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SHIPPING POLICY FOR LIVE ANIMALS

Live Animal orders placed Monday thru Thursday by 1 PM EST typically ship the same day ordered via Next Day Air. Live Animal orders placed from Thursday after 1 PM EST thru Sunday will be shipped on the following Monday.

We have a flat rate of $39.95 for shipping up to 5 reptiles. This charge includes Next Day Air delivery, professional packaging, special livestock box, and/or insulation and heat packs (if needed).

Important:
Live Animals ship from our breeding facility in the mid-east United States via NEXT DAY AIR. Products and Live Animals always have separate shipping charges. Live Animal orders cannot be cancelled once processed.

OUR LIVE ANIMALS ARE GUARANTEED

Big Apple Pet Supply guarantees all the reptiles, frogs, tarantulas & scorpions we sell to be captive bred (With the exception of a couple noted farm raised and wild caught species). All of our reptiles and frogs are bred at our state-of-the-art breeding facility located in the mid-east United States. Note that most of our insects are also captive bred but there are a couple species of insects that we offer that are wild caught. The few species of insects that we carry that are wild caught are noted on the insect pages.

We absolutely guarantee that all reptiles, amphibians, tarantulas & scorpions we sell are voluntarily feeding before shipping. We further guarantee that all reptiles and amphibians will be absolutely healthy upon arrival. Reptiles also come with a 3 day health guarantee after arrival. Amphibians, Tarantulas & Scorpions are a live arrival only guarantee.

Notification of any issue must be made within 24 hours of delivery and if DOA you must supply a digital picture at least 5" x 7" of the reptile or frog on it's back (belly up) to Sales@BigApplePetSupply.com Our phone lines are open 9:30 to 4:30 EST Monday thru Friday and voice mail and email is available all non-office hours. Live Arrival Guarantee is only provided when a shipment has been signed for on the first delivery attempt. It is mandatory that you be there and sign for your delivery.

Any guarantees are void if you do not house the reptile, amphibian, tarantula or scorpion in a proper environment (ie. Keeping a Bearded Dragon in a Tupperware container is not acceptable). This includes housing the animal or amphibian with proper heating, lighting, bedding and accessories.

Big Apple Pet Supply uses the best standard of packaging to ensure that your reptile, amphibian, tarantula or scorpion will make it to you in top condition. However, should the rare event of a DOA occur Big Apple will replace the reptile or frog but shipping costs will be the responsibility of the customer. Under no circumstances are reptiles or frogs returnable or refundable... in the event of a DOA replacement or store credit are the only options.

WE'RE HAPPY TO HELP WITH YOUR NEW PET

When you order a reptile, amphibian, tarantula or scorpion from Big Apple Pet Supply you are going to get a healthy top quality pet. However, it is up to you to educate yourself on how to care for your new pet. Often, small changes in the reptile, frog or insect's environment will correct or prevent health issues. When an issue appears do not wait to attempt to correct it as even a single day could make a major difference.

If you ever have a question about a pet you purchased from us with regards to heating, lighting, enclosures, diet, etc. we are more than happy to provide you with our expert advice. However, we are not veterinarians and cannot prescribe or provide you with a consultation on medications. If your pet is ill you should visit your local veterinarian who specializes in reptiles and exotic creatures.