Giant Mealworms

Live Feeder Delivery Guarantee Policy:

• Big Apple Herpetological, Inc. always guarantees live delivery when the following conditions are met;
  
  1)When you have received the shipment directly from the shipper and have not allowed the shipment to stay outdoors (ie. on your porch)
  2) That you accept each order as you cannot always determine their condition by outside appearance
  3)That you understand that live feeders go into hibernation at below 55 degrees and you allow cold weather shipments three hours to warm up at room temperature before passing judgement on their condition
  
  
• If there is a problem with your order after allowing proper warm up time or there is a damage with shortages then we MUST be notified (call or e-mail) by the next business day for replacements to be made.